Practice Risk Solutions

In the Event of a Claim

In the event of an occurrence likely to result in a claim under this insurance, immediate notice should be given to the Insurer. You must see to it that the Insurer is notified as soon as practicable of any injury, act, error, or omission, or of an occurrence or an offence which may result in a claim. Please ensure to formally document the incident, including details of those involved.

When reporting, please include:

  • Your certificate of insurance
  • Statement of claim, Declaration, Motion, College complaint letter, or other legal process, as appropriate
  • Other relevant documentation

To report a Professional Liability Claim (any claim, complaint, or notice pertaining to your professional services), applicable to:

  • Physiotherapists
  • Physiotherapy Clinics
  • Physiotherapist Assistants
  • Foreign Students
  • Multidiscipline Clinics
  • Animal Rehabilitation Practitioners

Please Contact Crawford & Company: 1-877-805-9168

How to report other claims under your policy:

Commercial General Liability (CGL) or Clinic Business Package claim (Novex):
Contact BMS at 1-855-318-6136 or

Breach Response Services (Beazley):
Email or call 1-844-778-5950

Employment Practices Liability claim (Berkley Canada):

Personal/Business Legal Insurance claim (ARAG):
Call 1-877-255-4269 (English) or 1-888-845-5205 (French)

Property claim (Novex) After hours emergency claim only:
Call 1-877-248-3455 or email