In the Event of a Claim

Claims, actual or potential, must be reported within 30 days of you being made aware of a possible claim. No written or oral statement should ever be made, except upon the advice of the Insurer. A member should never offer compensation to a patient nor admit liability, as this could interfere legally with the Insurer’s handling of the claim.

To report a Professional Liability Claim (any claim, complaint, or notice pertaining to your professional services), applicable to:

  • Physiotherapists
  • Physiotherapy Clinics
  • Physiotherapist Assistants
  • Foreign Students
  • Multidiscipline Clinics
  • Animal Rehabilitation Practitioners

Please Contact Crawford & Company: 1-888-218-2346
Email: CPAclaims@crawco.ca

Crawford Claims Reporting Procedure

To report all other claims, applicable to:

  • Commercial General Liability Issues
  • Property Losses
  • Cyber Security and Privacy Liability
  • Employment Practices Liability

Please contact BMS at: 1-855-318-6136
Email: cpa.insurance@bmsgroup.com